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Store Policy

1. Shipping Policy

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  • Processing Time: Orders are typically processed within 1–2 business days.

  • Shipping Time: Delivery typically takes 3–7 business days, depending on the shipping method and destination.

  • Shipping Costs: Shipping costs will be calculated at checkout based on your location and order size. Free shipping is available on orders over [insert amount].

  • Order Tracking: Once your order ships, you’ll receive a tracking number to monitor your package.

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2. Return & Refund Policy

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  • Satisfaction Guarantee: If you’re not completely satisfied with your purchase, you can return it within 15 days for a refund or exchange.

  • Return Conditions: Items must be unused, unopened, and in their original packaging to qualify for a return.

  • Refund Process: Refunds will be processed within 5–7 business days after receiving and inspecting the returned item.

  • How to Initiate a Return: Contact us at [email address] with your order number and details about the issue.

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3. Payment Policy

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  • We accept all major credit cards, debit cards, and PayPal.

  • Payments are processed securely, and your information is protected.

  • We also accept Bitcoins.

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4. Privacy Policy

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  • Your privacy is important to us. We do not share or sell your personal information. For more details, view our full [Privacy Policy](link to your privacy policy).

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5. Cancellation Policy

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  • Order Changes/Cancellations: Orders can be canceled or modified within 24 hours of placement. After this time, we may not be able to stop the processing.

  • Contact for Cancellations: Email us at [email address] as soon as possible with your order number.

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6. Product Usage Disclaimer

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  • Always perform a patch test before using new skincare products to check for allergies.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional if you have specific concerns.

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7. Customer Support

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  • Have questions or need help? Contact us at hemplywell.la@gmail.com or call us at +1 318 - 816 - 9266. We’re here to help Monday through Friday, 9 AM–5 PM.

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8. Legal Compliance

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  • CBD products comply with federal regulations and contain less than 0.3% THC. It is the customer’s responsibility to ensure compliance with local laws before purchasing.

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